Refund policy

Returns

We want you to love your order. If you are not satisfied, you can request a return within 30 days of delivery. Items must be unused, in their original condition and packaging. To start a return, email support@myoocean3d.com with your order number.

Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

Non-returnable items

Custom and personalized items (for example, pieces with names or made to your specifications) are made just for you and cannot be returned, unless they arrive damaged or defective. Gift cards and sale items are also final sale.

Damaged or defective items

If your order arrives damaged, defective or incorrect, contact us within 7 days of delivery with photos of the item and packaging. We will send a free replacement or issue a full refund.

Refunds

Once we receive and inspect your return, we will notify you by email. Approved refunds are issued to your original payment method within 5 to 10 business days.

Cancellations

Because items are made to order, you can cancel within 24 hours of purchase for a full refund. After production starts, orders cannot be cancelled.

Contact

Questions? Email support@myoocean3d.com.